Store Policies

Shipping Policies

At Trusser, we are committed to delivering your order with care and precision. We ship across India using reliable courier services.
1. Processing Time: Orders are typically processed within 2-3 business days. Custom or made-to-order items may take longer.
2. Shipping Time: Delivery times vary based on location. For most metropolitan areas, delivery is expected within 5-7 business days. Remote areas may take longer.
3. Shipping Charges: Shipping charges are calculated based on the weight and size of the items ordered, as well as the delivery location. Shipping charges will be displayed at checkout.
4. Sustainable Packaging: We use eco-friendly and sustainable packaging materials to minimize our environmental impact.
5. Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

Returns and Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
1. Eligibility: Items must be returned or exchanged within 14 days of delivery. They must be in their original condition, unused, and with all tags and packaging intact.
2. Non-Returnable Items: Custom orders, perishable goods, and sale items are non-returnable unless they arrive damaged or defective.
3. Process: To initiate a return or exchange, contact our customer service team at info@trusser.in. Once your return is approved, you will receive instructions on how to send your item back to us.
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

1. Eligibility: Refunds are available for items returned within 14 days of delivery in accordance with our Returns and Exchange Policy.
2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.
3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with signs of use, missing parts, or not in their original condition).
4. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@trusser.in.

Cancellation Policy

1. Order Cancellation: You may cancel your order within 02 hours of placing it for a full refund. After 02 hours, cancellation may not be possible if the order has already been processed.
2. How to Cancel: To cancel an order, please contact our customer service team at info@trusser.in, with your order details.

Privacy Policy

At Trusser, we value your privacy and are committed to protecting your personal information.
1. Data Collection: We collect information necessary for processing your orders, improving your shopping experience, and communicating with you. This may include your name, email, phone number, and payment details.
2. Data Use: Your personal information is used solely for processing your orders, providing customer service, and sending updates about our products and promotions. We do not sell or share your data with third parties without your consent.
3. Data Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
4. Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

Terms of Service

By using our website and making a purchase, you agree to the following terms and conditions:
1. Eligibility: You must be at least 18 years old to make a purchase on our website.
2. Account Information: You are responsible for maintaining the accuracy and confidentiality of your account information.
3. Prohibited Activities: You agree not to use our website for any illegal or unauthorized purpose, including but not limited to violating intellectual property rights or engaging in fraudulent activity.

Online Store Terms

1. Accuracy of Information: We strive to provide accurate product descriptions and pricing. However, errors may occur, and we reserve the right to correct them without prior notice.
2. Order Acceptance: We reserve the right to refuse any order at our discretion. If we cancel an order after payment has been processed, a full refund will be issued.

General Conditions

1. Right to Modify: We reserve the right to modify or discontinue our services at any time without prior notice.
2. Governing Law: These terms and conditions are governed by the laws of India. Any disputes will be resolved in the courts of Bengaluru, India.

Accuracy, Completeness, and Timeliness of Information

1. Information Accuracy: We are not responsible if the information on our site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon without consulting more accurate sources.
2. Modifications: We may update the content of this site at any time but are under no obligation to keep information current. It is your responsibility to monitor changes to our site.

Modifications to Services and Prices

1. Price Changes: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service or product at any time.
2. Service Modifications: We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Third-Party Links

External Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites. We encourage you to review the privacy policies and terms of service of any third-party websites you visit.

User Comments, Feedback, and Other Submissions

1. Feedback Use: If you send us feedback, suggestions, or other submissions, you agree that we may use them without restriction. You grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and publish your submissions.
2. Content Guidelines: You agree not to post or submit any content that is unlawful, offensive, or violates any third party’s rights.

Disclaimer of Warranties; Limitation of Liability

1. Warranties: We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. The products and services are provided "as is" without any warranties of any kind.
2. Liability: In no case shall Trusser, our directors, employees, or partners be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.

Indemnification and Severability

1. User Responsibility: You agree to indemnify and hold Trusser harmless from any claims, damages, or expenses arising from your use of our website or breach of these terms.
2. Clause Independence: If any provision of these terms is found to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions.